ÌìÃÀ´«Ã½app

Wifi & internet access

Get connected at ÌìÃÀ´«Ã½app

The University of ÌìÃÀ´«Ã½app has options to get you connected whether you are a student, staff member or visitor; on or off campus or living in ÌìÃÀ´«Ã½app accommodation.

All users must comply with the when accessing the ÌìÃÀ´«Ã½app network. Connecting to any network, wired or wireless at ÌìÃÀ´«Ã½app will require you to identify yourself through your ÌìÃÀ´«Ã½app username and password.

To keep yourself safe online, make sure you’re across the latest  threats and information.

Wi-Fi at ÌìÃÀ´«Ã½app

The University provides wireless internet access to the ÌìÃÀ´«Ã½app campus and its regional campuses and is available to staff, students and guests of the University.

There are two wireless networks available

  • ÌìÃÀ´«Ã½app - Our primary ÌìÃÀ´«Ã½app Wi-Fi service and the recommended network for teaching and learning.
  • Eduroam – For inter-institutional roaming.

Wired network

When connecting to the wired network at ÌìÃÀ´«Ã½app, you may need to complete some additional steps to access the internet such as using Border Authentication.

Please note: It is breach of the to connect a device to the ÌìÃÀ´«Ã½app Wired network. The only exception to this is rooms in student accommodation which all have wired ports in them.

Border Authentication

To access the internet from ÌìÃÀ´«Ã½app wired networks, our border firewall needs to know who is making the connection by entering your ÌìÃÀ´«Ã½app username and password into the service.

You can through our website.

Examples of where border auth may be needed include:

  • Scientific instrumentation that needs to connect to the Internet
  • Desktops that aren't joined to the ADÌìÃÀ´«Ã½app domain
  • Wired ports in Accommodation (including for game consoles)

Connecting devices to the network (Accommodation)

Most gaming consoles, smart devices and printers are not able to connect to the ÌìÃÀ´«Ã½app network via Wi-Fi due to their inability to connect to Enterprise Networks (i.e. they do not support WPA2 Enterprise).

You may be able to connect consoles and other devices via the network outlet in your room via an Ethernet cable. If the device is able to connect and retrieve an IP address (would look similar to the format 10.XX.XX.XX.XX) you can Border Authenticate to connect the device to the network using the links above.

Please be aware, the ability to connect via a network outlet will vary with each device.

VPN

ÌìÃÀ´«Ã½app has a Virtual Private Network that allows staff and students of the University to securely connect to the ÌìÃÀ´«Ã½app network from any public network, providing access to ÌìÃÀ´«Ã½app services and resources when at home or travelling.

The software client can be self-installed from the .

Eduroam

Eduroam is a Wi-Fi option available to all ÌìÃÀ´«Ã½app Students and ÌìÃÀ´«Ã½app Staff when visiting other Universities and visitors to ÌìÃÀ´«Ã½app from other participating Eduroam institutions.

Visit  for more information and a list of participating institutions and locations.

ÌìÃÀ´«Ã½app students and staff

When visiting other Eduroam enabled institutions around the world, you simply connect with your ÌìÃÀ´«Ã½app email address as the username and ÌìÃÀ´«Ã½app password credentials.

It is recommended that you configure and test your device on the Eduroam network at ÌìÃÀ´«Ã½app before you travel, and contact the  if you have any issues.

Guests and visitors

If you're visiting ÌìÃÀ´«Ã½app from another participating Eduroam institution, you should configure Eduroam on your device before you visit.

You will need to use your institution's user name and password to connect via Eduroam from ÌìÃÀ´«Ã½app campuses. Please contact your local help/support team for setup instructions particular to your institution.

Eduroam access policy

The use of .

The Eduroam network is not content-filtered and access by staff or students under-18 requires parental consent. In accordance with the Eduroam Policy, the University of ÌìÃÀ´«Ã½app may log all Eduroam activity including; authentication, DHCP and accounting requests. Eduroam logs will be held for a period of time in accordance with operational needs.

Accessing online content from University Network

Internet content accessed on campus may be blocked in accordance with ÌìÃÀ´«Ã½app's on computer surveillance. Online content may be blocked for one of two reasons:

  1. A website that poses a security risk because it has malware installed or is host to a phishing page.
  2. The website falls into a category of online content that is being blocked due to legal requirement, or ethical or reputational risks.

Please note: some content not available on campus will be accessible at Student accommodation sites.

If you are attempting to access the blocked site for ÌìÃÀ´«Ã½app business, research, or study purposes you can using the online application form.

Need help?

  • IT Service Portal: Log help tickets, use live support chat and search for answers online in our Knowledge Base at 
  • User account and password help:
  • Phone: +61 2 4221 3000 (extension 213000) during Service Desk opening hours
  • In-person: Building 17, Level 1 during Student Lab opening hours
  • Regional, metro and international campuses: please check your campus website for local IT support arrangements.